I was contacted by the company I used last year for my annual furnace cleaning/check-up and, when I said I wanted to shop around, they offered this service free-of-charge as a “customer loyalty” promotion. I was skeptical but accepted the offer. During the inspection the technician discovered 2 problems. Another technician confirmed the first technician’s  findings and, to correct, I was quoted either over $7,000 or over $11,000 (depending on which option I chose). The furnace was purchased from Arctic Air only 7 years ago, so I contacted Arctic Air for their comments. Brian Kelchner graciously offered to send his son, Jake, to have a look, at no charge. Jake quickly determined that there was nothing wrong and explained that what I experienced is an often-used tactic inteded to scare customers into agreeing to costly repairs that they don’t need. Following Jake’s visit, I asked Brian for an invoice (which I would gladly have paid). Brian declined, based on his free-of charge offer. Arctic Air is a family-oriented, ethical business that clearly values the relationships they build with their customers above all else. I will never again allow anyone else to service my furnace.

—Linda C., Oconomowoc, WI